9182XXXXX952
I had a confirmed booking for seats xx & xx and reached the boarding point around 6:10 AM, before the scheduled 6:25 AM departure. However, my booked seats were already occupied. When I raised the issue, two bus staff members spoke to me and my wife in a rude and aggressive manner and even told us to cancel the ticket/get down. We were left standing despite having a valid confirmed booking. This was extremely uncomfortable and unacceptable. Please investigate the seat allocation and staff conduct and take appropriate corrective action. I expect a proper resolution.

