Elangovan
One of the worst bus experiences lately! I booked 2 seats to Trichy for my mother and grandfather. Since my grandfather is elderly and needed to reach Madurai, the attendant assured us he could be dropped there for an additional ₹xxx, which we paid. After reaching Trichy, the driver rudely refused to take responsibility, saying they didn’t know whom we had paid. The other attendant was equally rude. If this arrangement wasn’t allowed, why did their own staff collect the money and agree to it? We trusted their assurance to avoid the inconvenience of changing buses for my elderly grandfather. Extremely rude staff, poor coordination, and terrible customer service. Avoid this bus.

