Jisna Jose
The bus broke down midway through the journey, and we had to switch to a replacement bus for the rest of the trip. Although it was also a sleeper bus, my dad and I were given two upper berths side by side at the very back, instead of the premium single upper and lower berths we had paid extra for on the original bus. To make matters worse, the replacement bus was unhygienic and poorly maintained. Overall, it was a very disappointing experience, especially considering the extra amount we paid for comfort.

