Kool Kars பேருந்து முன்பதிவு

Excellent.

Bus conditions were also best and driver staff was good.

This is my second time travelling from Srinagar (Jammu and Kashmir) to Delhi. The first time I got a welcome refreshment, but today I didn't get it. Experienced staff.

I had a very comfortable and pleasant journey with Kool Kars from Rajpura, Punjab, to Srinagar. The bus was around one hour late at Rajpura, which caused a little inconvenience, but overall the travel experience was excellent. The staff were cooperative, and the journey was comfortable. Despite the delay, I am happy with the overall service and would definitely recommend Kool Kars.

I had a comfortable journey and loved the experience. My only humble request is that please maintain proper hygiene in the washroom area. The foul smell was an unexpected but unavoidable reason for me to write this feedback. Rest, I'm extremely grateful for your service and management.

Outstanding.

I am extremely disappointed with the irresponsible service provided. I booked my journey from Delhi to Awantipora with a scheduled departure time of 5:30 am. However, the bus was delayed by nearly 3 hours, causing unnecessary inconvenience, frustration, and a complete disruption of my travel plans. Passengers pay for a service with the expectation that the company will respect their time. A delay of this magnitude without proper communication or a satisfactory explanation is completely unacceptable. This is not just about a delay; it is about the lack of professionalism, accountability, and respect for passengers. I strongly urge the company to take responsibility for this inconvenience, improve its time management, and ensure that passengers are not subjected to such disappointing experiences in the future. A company's reputation is built on its service, not just on selling tickets. I expect a proper explanation and an appropriate response regarding this issue.

I recently travelled from Srinagar to Ludhiana in their Volvo bus, and unfortunately, my experience was extremely disappointing. The biggest issue was their choice of rest stop. Instead of stopping at a proper food court or a reputed highway restaurant, as I have experienced with several other Volvo bus operators on different routes, they stopped at a local dhaba where the food appeared unhygienic, the prices were excessively high, and the overall experience was far below expectations. What made the experience even worse was the response I received when I questioned their choice of restaurant. I was told, in essence, that Kashmiris would not eat at food courts or places like Haveli. They also questioned why someone who could pay XXXXX for a 550 km bus journey would hesitate to spend XXXXX on lunch or dinner. This response was not only disappointing but also reflected a very poor attitude towards passengers. The issue was never about whether passengers could afford XXXXX. It was about food quality, hygiene, fair pricing and having the freedom to choose where we eat. I cannot comment on whether the driver or conductor receive any personal benefits from stopping at that particular dhaba, but the choice certainly raises questions when passengers are taken to an overpriced place with questionable hygiene. When passengers pay a premium fare for a Volvo service, they deserve a comfortable journey, decent facilities and hygienic, reasonably priced food stops. They should understand that passengers are paying for a quality travel experience, not just a seat on a bus. Please respect your passengers and reconsider your choice of rest stops. I hope the management takes this feedback seriously.

Stains on blanket and pillow and trash was not cleaned.

Worst experience.