Mohindra Smart Bus பேருந்து முன்பதிவு

I was informed that the bus I booked was cancelled and they asked me to make payment through the UPI bar code on a personal WhatsApp number to book a new bus. I denied and appealed for a refund. They said that the refund would be initiated by the platform only. So, urgently I booked a new bus from the platform. After that, when I reached out to the platform they made a conference call with the driver and then the driver denied by saying the bus was not cancelled. And they did not connect me and share such cancellation information. It had been more than 3 days and the platform was not helping. It was my biggest mistake of booking a XXXX bus of the operator. Do not trust them and they were scammers.

Very comfortable.

Very comfortable.

First they asked us to come to library chowk and thereafter at the last moment they changed the pick up point about 2.5 km away from library chowk. It was so terrible and we had to come by road which was unsafe. They said that they can't come to library chowk due to jam but actually there was no jam. There was nobody to listen to our queries. So I will recommend if someone is travelling then don't go for this bus.

One of the worst buses I have traveled into. Very unhygienic, seats were not comfortable and staff was very rude, very manners less and don't know how to talk. They make fake promises and do not fulfill them. We all who were travelling in their bus have also filed an FIR against them during the journey. Very worst experience.

Nothing was good. Terrible experience. Uncomfortable seat, staff behaviour was very rude.

Bus is not fit for travel. Heavy body noise.

Back seater driving bad.

The driver was 1 hour late. The bus was different with number plate 3511. Water was dropping from top continuously everywhere in our top birth. A bad smell everywhere. Mosquitos, the curtain from entering were too dirty and stinking. Charging slot was not working. Water bottle did not given by them. Washroom door was lock all the time. Blanket did not given by them. The person named  was abusive and the driver stopped was not stopping bus anywhere to use washroom for women and men. People called police but nothing happened. The driver stopped bus around 3 pm and refused to go anywhere. We all were mentally harassed. I want my full refund.

Dear customer support team, I am writing to raise a serious complaint regarding our recent booking for a bus from Rishikesh to Delhi, booked. The experience was absolutely unacceptable from the beginning. We specifically booked a bus, but the bus that arrived was completely different and was operating under different branding. We were not provided the bus/service that we had actually booked and paid for. The condition of the bus was extremely poor and nowhere close to what a passenger would reasonably expect from a sleeper service. The glass/window of our sleeper berth was broken. Several AC ducts were broken/damaged. The overall condition and maintenance of the bus were extremely poor. The bus was scheduled for 11:00 PM but arrived around 12:00 AM. When we complained about the condition of the bus, the conductor/staff did not try to resolve the issue. Instead, the conductor became extremely aggressive and used abusive and foul language with passengers. We requested blankets, but initially we were told that blankets would be provided at the next dhaba. This was later proven to be false. When women passengers asked about blankets, the staff made highly inappropriate and insensitive comments. Such comments were completely unacceptable. The behavior of the entire staff throughout the journey was extremely rude, disrespectful and unprofessional. At one point, instead of resolving our complaint, we were told to get off the bus and take a refund, with the staff suggesting that we should travel by another bus instead. We paid for a specific bus service, but received a completely different bus in extremely poor condition. On top of that, we had to deal with rude, abusive and completely unprofessional behavior from the staff. I request you to urgently investigate this matter and take appropriate action against the concerned operator and staff. Most importantly, I request an immediate refund for the booking, as the service provided was completely different from what we had booked and paid for. I also request that a member of the support team contact us directly as soon as possible to discuss this incident and resolve the matter without further delay. Please do not close this complaint with a generic response. We expected a proper resolution and confirmation of the refund. We could provide the booking confirmation, ticket details, photographs/videos of the bus condition, and any other relevant evidence required for your investigation. Please treat this as an urgent complaint and have your team contact us and resolve the issue at the earliest. and we had more than 7 tickets in same bus from different account. Regards. Rishikesh to Delhi.