Universal Bus( UTS) Bus Booking

Dirty bedsheet and dirty beds, the AC is not working well, bus interiors are uncleaned.

Worst experiences this trip i want refund my booking cost not to drop point.

At around 3.00 AM, I travelled from Vellore CMC Hospital with my wife, who was unable to walk, after booking a bus. Unfortunately, the driver dropped us off midway without taking us to our booked destination and proceeded on a different route at his own discretion. We had to wait for nearly two hours for another bus, causing us immense distress and hardship. This experience left me deeply disappointed. Passengers, especially those travelling with patients, elderly people, or family members with mobility difficulties, deserved proper care, safety, and responsibility. It was completely unacceptable for a bus operator to drop passengers off before reaching their booked destination and change the route at their own discretion. I requested the concerned authorities to take appropriate action and ensure that no other passenger or family had to endure such a distressing experience.

2 hours late.

Good.

Worst maintenance even govt buses give better comfortable seats and maintenance. Please change this bus from long routings otherwise this travel would lose their passengers.

Poor service.

I am writing to raise a complaint regarding my journey from Tiruvannamalai to Thanjavur. I booked the bus with boarding at the Old Bus Stand, Tiruvannamalai, at 00.45 AM. However, the bus arrived at the New Bus Stand instead, and we were unable to contact the operator for a long time. After rushing to the New Bus Stand, we faced further inconvenience when the bus broke down at around 4:30 AM. We were transferred to a bus with leaking windows and wet seats. I had to travel in an ordinary bus and stand from Kumbakonam to Thanjavur. The scheduled drop-off time was 6:25 AM, but I reached Thanjavur only around 8:00 AM. The entire journey was uncomfortable and stressful, and the service was far below what I paid for. Considering these serious service failures, I request a full refund of my ticket amount. Please investigate this issue and provide a prompt resolution.

The berth was changed and it was wet, I understood the situation and didn't complain. My drop point was Sholinganallur water tank. I wasn't informed of the arrival at the stop, I myself noticed it and asked them to stop, but the stop had already passed. The driver asked if I wanted to step down in Neelankarai. It's 5.30 AM in the morning and was raining. How can I get down midway? Then I got down at Tiruvanmiyur. There was a 2-hour delay in my total travel time, which affected my office login. I believe it is the bus personnel's responsibility to see if everyone is boarded/dropped at their preferred stops. Please see to it. Additionally, service provider wake-up call was not received for this trip.

Cleaner not support.